JOB ID-NW-OFF26-N88
This role supports the PLS ClaimCenter Run Team in the production environment, supporting Auto, Property, Powersports, and Umbrella product offerings across Nationwide P&C. The position is responsible for delivering reliable production support solutions using modern digital and cloud-native technologies while helping improve platform stability, observability, and operational efficiency.
The ideal candidate brings strong technical troubleshooting skills, a production support mindset, and the ability to work across teams in a fast-paced enterprise environment.
Key Responsibilities
- Provide Level 3 production support for Guidewire ClaimCenter, including incident resolution, defect remediation, and P0/P1 escalations.
- Perform root cause analysis and implement sustainable corrective and preventive solutions.
- Support monitoring, alerting, dashboards, and observability capabilities using tools such as Splunk, Grafana, and New Relic.
- Drive operational improvements through automation, resiliency enhancements, and performance optimization.
- Partner with development, infrastructure, and business teams to support stable and secure production operations.
- Participate in audit, compliance, and remediation activities.
Preferred Qualifications
- 4+ years of Guidewire ClaimCenter development and production support experience.
- Experience with Guidewire Cloud and cloud deployment concepts.
- Strong understanding of Java development, API integrations, and event-driven architectures.
- Experience with Kafka, IBM Integration Bus (IIB) Message Broker, microservices, and CI/CD pipelines.
- Working knowledge of Docker, Kubernetes, GitHub, and deployment automation tools.
- Experience supporting production environments using DevOps, SRE, and Agile methodologies.